30-Day Risk-Free Guarantee 

We sincerely offer a 30-Day Risk-Free Guarantee for all NEW UniqueHeat^® Decade of Care^® packages and heating systems placed directly through our website.

We will be happy to pay 100% of the refund with ZERO $0 Restocking Fee Plus FREE RETURN SHIPPING as long as everything is returned in its original packaging and nothing is missing or damaged.

If you would like to return your product for a refund and you are within 30 days from the original purchase date, feel free to reach out at support@uniqueheat.com or text us at 1-734-954-9283. 

If you would like to perform an automated return, click the Automated Return Link below.

Enter your Order # and Zip Code.   (Your Order # can be found in your order confirmation email.)

Once complete an email with your Free Return label along with easy-to-follow instructions will be emailed immediately to you.

CLICK HERE TO FOR AUTOMATED RETURNS

We understand that it can take some time to adjust to using Infrared Heat versus using a traditional dry air furnace or a red hot coil combustion space heater. Therefore, we strongly recommend a minimum trial of 14 days to realize fully the benefits that can come both to you and your home. Believe us when we say your skin will thank you!

Depending on how cold your area is, UniqueHeat^® can take a little time when you first turn it on to heat all of your surfaces if they are cold. Just like nature's way of sunshine heating a sidewalk even if the air is cold, UniqueHeat^® will work hard to blanket your area with infrared warmth and goodness.

However, If you still would like to return your product for a refund and you are within 30 days from the original purchase date please messages us at support@uniqueheat.com and we will be happy to take care of you!

Open Box and Refurbished Units

There are times when customers can purchase Open-box or Certified Refurbished units and enjoy significant savings and discounts. 

We proudly offer the Decade of Care Guarantee on all Open-box and Certified Refurbished units.  However PLEASE NOTE: Open-box and certified refurbished units are not eligible for returns or refunds.  All sales are final. 

Shipping and Return Policy

We happily offer FREE shipping on all of our Decade of Care Packages and Space Heaters.

If you ever need a replacement remote, UV Component, or your unit needs to be repaired or replaced during your Decade of Care Guarantee, we will be happy to replace it for FREE!  Be aware that nominal shipping and handling charges will apply.

If you need support of any kind, feel free to reach out at support@uniqueheat.com or visit our Customer Care Center Here. We love to help!